FAQs

- First of all: The period of the invoice starts only when you have received the shipping confirmation

- Please go to the Klarna App and pause your invoice until the goods have arrived! 

- For questions write a mail to info@360-grad-fitness.com

- As soon as the goods are shipped, you will receive an email from Klarna with an included request for payment within 14 days.

- For questions write a mail to info@360-grad-fitness.com

- With us, the customer bears the return shipping itself. We use this procedure because we had bad experiences with free return shipping in the past. 

- If you want to cancel the contract, please write us an email to info@360-grad-fitness.com.

- Our support will help you as soon as possible to solve your problem. Please send us an email to info@360-grad-fitness.com

- Please include your name, address and the browser you used to place your order so that we can help you as soon as possible.

- Help us to become better! We are very sorry to hear about your cancellation! We would like to know the reason of your order cancellation.

- Write us a short mail to info@360-grad-fitness.com and we will explain you your smooth cancellation process.

- We are always trying to guarantee a quick processing of the order for you.

- Currently, we have a very high influx of new customers whereby it may come to slight delivery delays. We thank you for your understanding.

- Our shipping times are on average 2 - 5 business days

- We send our packages exclusively by DHL with a shipment number. This can be called up in the shipping confirmation and tracked under shipment tracking

- we will gladly provide you with the shipment number, write us a short mail with your name, address and order number to info@360-grad-fitness.com.

- We are always trying to offer you the best quality products and a hassle-free delivery service. But unfortunately it can come to damage during delivery.

- We are happy to offer you a discount or a replacement delivery.

- We ask you here to send us a mail with a picture of the damaged goods, name and address to info@360-grad-fitness.com.